Until your order is shipped, you may cancel your order and receive a full refund.

Any partial cancellation in which your order’s new total is below $100 will result in a shipping charge, or a shipping fee deducted from your refund. The fee for shipping will be determined by shipping method and charged/deducted as if placing a new order online.

The easiest way to cancel your order is to request it via email at Support@Glock-26.com or through our Contact Us page. Please include your order number in the email. You will receive a reply within 24 to 48 hours.

Another way to cancel your order is to call us and speak to a Customer Service Rep. They can answer any questions about the stage your order is in and when to expect a refund if your order was Paid for already.

Regardless of the method, please be advised your order HAS NOT been canceled until you receive a cancellation email from us.

Holds, Billing, & Refunds:

How to return an item is covered in that section… but here’s how cancellations may affect your billing.

Once you place an order, your bank is notified that you want to make a purchase from us. Your bank then places a HOLD on that amount in anticipation of GlockStore billing them for this amount.

If you cancel BEFORE we have BILLED you, the HOLD can remain on your account for 3 to 5 days, depending on the individual Credit Card companies policy.

If you cancel AFTER we have BILLED you, we will need to issue a refund. Once issued, the refund can take up to 48 Hours to post to your Credit Card account.

If your product has ALREADY SHIPPED, you will need to follow our Return Policies detailed in the following section.

What is your Return/Exchange Policy?

We offer a very easy and generous 30-day money back guarantee. If you don’t like the item for whatever reason we will take it back. Unfortunately, a few people have abused this offer so we have the following, and what we believe to be, reasonable, restrictions to this policy

We accept exchanges and returns for 30 days on most items* from the original ship date for non-defective items (i.e. size or color exchanges). Items must be UNUSED and UNWORN with the original undamaged product packaging. Items not returned with undamaged original packaging or in resalable condition may not be accepted and/or may be charged up to a 15% restocking charge.

*When you purchase a firearm we assign the serial number of that firearm to that sale and begin the paperwork necessary to transfer it to you. Any cancellations, exchanges or returns BEFORE you take possession of the firearm are subject to a 15% restocking fee, plus any applicable shipping charges, to cover our costs. AFTER you take possession of the firearm you CANNOT return it unless there is a mechanical or manufacturing defect. There are NO EXCEPTIONS to this policy.

* Gun parts can only be returned if they are unused and in resalable condition. If the item is defective, ie, does not function, we will accept it within the 30 day period only. 

*UnderTech Undercover Ultimate Compression Shorts, Short Shorts, and/or Briefs can only be returned if UNOPENED. The Compression Shorts must be in the sealed packages as any package that has been opened cannot, for hygiene reasons, be accepted. 

*Sonic Defenders  can only be returned if the bag is UNOPENED. The Sonic Defenders must be in the sealed packages as any package that has been opened cannot, for hygiene reasons, be accepted. 

*Closeout, Sale or items purchased at special events/sales where we indicated “All Sales Final-No Returns or Exchanges” cannot be returned.

Holiday Return Policy: Due to the nature of holiday gift giving, we understand that gift returns cannot necessarily be accomplished within our standard 30-day return period. Because of this, on gifts purchased during November and December we will extend our return policy until January 14th.

Custom Gun Builds and Gunsmithing:

Due to the nature of this work and the labor and parts that need to be custom fitted, there are NO REFUNDS on custom gun builds. 

Once you order the work to be performed there is no recourse or refund available. We do stand behind our work 100% and strive to produce quality items. However, we are human, and mistakes sometimes happen….in this case, we will fix our mistake to your satisfaction. No refunds are available on Custom Gun Builds or Gunsmithing.

Custom orders (gun builds, slide cuts, laser engraving, frame work, re-sizing, refinishing, etc.) require payment in full at the time of placing the order and are NON REFUNDABLE. 

RMA# (Return Merchandise Authorization):

You will need to contact us to arrange an RMA. We use this number to identify your package when we receive it at our warehouse. let us know what you are returning and whether you would like anything in exchange. 

Our Customer Service department will then email you RMA instructions along with a copy of your invoice to include with your return.

To expedite the process, please include a short note as to why you are returning the item and whether you want a refund or an exchange.

You will then ship the product, with the RMA# clearly displayed both on, and inside the package to:

Returns

1930 Air Lane Drive

Nashville, TN 37210

PLEASE NOTE: Returns/exchanges CANNOT be accepted without an RMA#. If you send a return without an RMA#, the package will be automatically rejected so please get your RMA # first by contacting.PLEASE NOTE: An issued RMA will expire after 30 days. Any packages received after the RMA has expired will be refused and sent back.

Defective Item Return/Exchange:

For returns/exchanges on defective items please contact our Customer Service department to request a pre-paid label for the defective merchandise. You MUST use our return label, otherwise return shipping costs will not be reimbursed. 

When will you send my exchange? When will I get credit for my return?

Replacement items will not be sent out until we’ve received the item back from your original order. A minimal shipping charge for your exchange will be charged to the credit card from the original purchase, as will any fees for additional items or more expensive items. Any credit due after an exchange will be refunded to the credit card used for the original purchase.

We process returns and exchanges on a daily basis, so depending on when we receive it, your return/exchange will be processed within a few business days. Additionally, most credit card companies take 3-5 business days to post transactions.

Please allow 7-10 business days after the receipt of your return to see the refund on your credit card. Refunds are issued to the original credit card used for the purchase ONLY. Shipping fees are not refundable.  

Please note that normal wear and tear and damage caused by misuse or improper care are not covered.

Where do I send my Return/Exchange?

All returns/exchanges should be sent (with the RMA # clearly marked on the exterior of the package) along with a copy of your invoice and a note as to what you’d like to do; return or exchange for a different product. 

Returns

1930 Air Lane Drive

Nashville, TN 37210

RMA#

PLEASE NOTE: Returns/exchanges CANNOT be accepted without an RMA#. If you send a return without an RMA#, the package will be automatically rejected so please get your RMA # first by contacting us at (800) 601-8273.

If you do not have a dealer in mind we can help you find one in your area. If you do have a dealer selected, you must note which FFL will be receiving this item in the Comment box during checkout. Failure to do so could delay your order processing and shipping. If your FFL is not already on file, have them contact sales@Glock-26.com; and include your name and order number on the cover sheet.

Firearms are shipped 2nd Day Air for a flat fee of $40 to your designated FFL. Shipment of firearms to us for gunsmithing must be shipped by the same method.

It is recommended that your package is insured as we are not responsible for loss or damage. contact support@glock-26.com for insurance fee instructions.