Our 30-Day Money Back Guarantee!
Glock 26 store, LLC is committed to providing you with a 21st Century online shopping experience. We strive to only carry the finest products available and to ship them in a timely, cost-effective manner.
Part of that state-of-the-art shopping experience is our 30 Day Money Back Guarantee. With just a few, legally mandated restrictions, we will gladly accept your return, for whatever reason, simply because we want you to be 100% Satisfied with each and every purchase.
Thank you for visiting our webstore and joining the hundreds of thousands of satisfied GlockStore customers.
Standard Shipping Method:
We ship all domestic orders via FedEx (Federal Express) or USPS (United States Postal Service). If you require us to ship using a particular method or need to make special arrangements to receive your package, please email us at email@example.com/ or leave notes in the comments section of your order at checkout.
Pick-Up In Store:
We are happy to provide a “pick-up in-store” option for our local customers. We cannot, however, hold your orders for an indefinite period of time.
When your order is ready for pick-up, we will send you an email notification. If you have not picked up your order within 5 days, we will ship your order to your billing address. Normal shipping charges will apply.
Signature Required Shipping:
If your order is over $500 or contains Complete Uppers, Conversion Kits, or Red Dot Optics your shipment will likely be sent as “signature required.”
If you would prefer that your order be shipped “signature required” regardless of the dollar amount, you must email us and ask the Customer Service Representative to ship it that way. A small fee applies.
Please have your valid government-issued photo ID ready at the time of delivery. Effective 06/28/22 FedEx will introduce scanning technology that electronically captures the recipient’s first initial, and last name, and automatically verifies that age requirements are met for shipments requiring an adult signature at delivery. The software does not record or store any other personal data (e.g., driver’s license number, birth date, home address, etc.
How much does shipping cost for U.S. orders?
Shipping and handling charges are calculated during checkout based on your delivery method and items purchased. Shipping charges are service charge and are non-refundable if the item(s) are returned. PLEASE NOTE: Saturday delivery is available for a surcharge on Next Day Air and 2nd Day Air deliveries.
How much are taxes?
Sales tax is required to be charged for all California and Tennessee orders, the amount is determined by the tax codes in your local area.
I live in the U.S. When will my order arrive?
Shipping time depends on the method you’ve selected. We process most in-stock orders within 48-72 hours after receipt, Monday through Friday. Post Office Box orders are shipped via USPS.
We do not ship on weekends. Items shipped overnight on Friday will arrive on MONDAY, weekends and holidays are not considered ‘transit days’ with UPS.
How late can I place an order for next-day delivery?
Orders requiring next-day delivery need to be placed by 2 pm PST.
Do you ship to APO addresses?
Yes, we offer to ship to military addresses.
Military orders are shipped every day.
Cancellation, Returns, and Exchanges
Until your order is shipped, you may cancel your order and receive a full refund.
Any partial cancellation in which your order’s new total is below $100 will result in a shipping charge, or a shipping fee deducted from your refund. The fee for shipping will be determined by shipping method and charged/deducted as if placing a new order online.
The easiest way to cancel your order is to request it via email at Support@Glock-26.com or through our Contact Us page. Please include your order number in the email. You will receive a reply within 24 to 48 hours.
Another way to cancel your order is to call us and speak to a Customer Service Rep. They can answer any questions about the stage your order is in and when to expect a refund if your order was Paid for already.
Regardless of the method, please be advised your order HAS NOT been canceled until you receive a cancellation email from us.
Holds, Billing, & Refunds:
How to return an item is covered in that section… but here’s how cancellations may affect your billing.
Once you place an order, your bank is notified that you want to make a purchase from us. Your bank then places a HOLD on that amount in anticipation of GlockStore billing them for this amount.
If you cancel BEFORE we have BILLED you, the HOLD can remain on your account for 3 to 5 days, depending on the individual Credit Card companies policy.
If you cancel AFTER we have BILLED you, we will need to issue a refund. Once issued, the refund can take up to 48 Hours to post to your Credit Card account.
If your product has ALREADY SHIPPED, you will need to follow our Return Policies detailed in the following section.
What is your Return/Exchange Policy?
We offer a very easy and generous 30-day money back guarantee. If you don’t like the item for whatever reason we will take it back. Unfortunately, a few people have abused this offer so we have the following, and what we believe to be, reasonable, restrictions to this policy
We accept exchanges and returns for 30 days on most items* from the original ship date for non-defective items (i.e. size or color exchanges). Items must be UNUSED and UNWORN with the original undamaged product packaging. Items not returned with undamaged original packaging or in resalable condition may not be accepted and/or may be charged up to a 15% restocking charge.
*When you purchase a firearm we assign the serial number of that firearm to that sale and begin the paperwork necessary to transfer it to you. Any cancellations, exchanges or returns BEFORE you take possession of the firearm are subject to a 15% restocking fee, plus any applicable shipping charges, to cover our costs. AFTER you take possession of the firearm you CANNOT return it unless there is a mechanical or manufacturing defect. There are NO EXCEPTIONS to this policy.
* Gun parts can only be returned if they are unused and in resalable condition. If the item is defective, ie, does not function, we will accept it within the 30 day period only.
*UnderTech Undercover Ultimate Compression Shorts, Short Shorts, and/or Briefs can only be returned if UNOPENED. The Compression Shorts must be in the sealed packages as any package that has been opened cannot, for hygiene reasons, be accepted.
*Sonic Defenders can only be returned if the bag is UNOPENED. The Sonic Defenders must be in the sealed packages as any package that has been opened cannot, for hygiene reasons, be accepted.
*Closeout, Sale or items purchased at special events/sales where we indicated “All Sales Final-No Returns or Exchanges” cannot be returned.
Holiday Return Policy: Due to the nature of holiday gift giving, we understand that gift returns cannot necessarily be accomplished within our standard 30-day return period. Because of this, on gifts purchased during November and December we will extend our return policy until January 14th.
Custom Gun Builds and Gunsmithing:
Due to the nature of this work and the labor and parts that need to be custom fitted, there are NO REFUNDS on custom gun builds.
Once you order the work to be performed there is no recourse or refund available. We do stand behind our work 100% and strive to produce quality items. However, we are human, and mistakes sometimes happen….in this case, we will fix our mistake to your satisfaction. No refunds are available on Custom Gun Builds or Gunsmithing.
Custom orders (gun builds, slide cuts, laser engraving, frame work, re-sizing, refinishing, etc.) require payment in full at the time of placing the order and are NON REFUNDABLE.
RMA# (Return Merchandise Authorization):
You will need to contact us to arrange an RMA. We use this number to identify your package when we receive it at our warehouse. let us know what you are returning and whether you would like anything in exchange.
Our Customer Service department will then email you RMA instructions along with a copy of your invoice to include with your return.
To expedite the process, please include a short note as to why you are returning the item and whether you want a refund or an exchange.
You will then ship the product, with the RMA# clearly displayed both on, and inside the package to:
1930 Air Lane Drive
Nashville, TN 37210
PLEASE NOTE: Returns/exchanges CANNOT be accepted without an RMA#. If you send a return without an RMA#, the package will be automatically rejected so please get your RMA # first by contacting.PLEASE NOTE: An issued RMA will expire after 30 days. Any packages received after the RMA has expired will be refused and sent back.
Defective Item Return/Exchange:
For returns/exchanges on defective items please contact our Customer Service department to request a pre-paid label for the defective merchandise. You MUST use our return label, otherwise return shipping costs will not be reimbursed.
When will you send my exchange? When will I get credit for my return?
Replacement items will not be sent out until we’ve received the item back from your original order. A minimal shipping charge for your exchange will be charged to the credit card from the original purchase, as will any fees for additional items or more expensive items. Any credit due after an exchange will be refunded to the credit card used for the original purchase.
We process returns and exchanges on a daily basis, so depending on when we receive it, your return/exchange will be processed within a few business days. Additionally, most credit card companies take 3-5 business days to post transactions.
Please allow 7-10 business days after the receipt of your return to see the refund on your credit card. Refunds are issued to the original credit card used for the purchase ONLY. Shipping fees are not refundable.
Please note that normal wear and tear and damage caused by misuse or improper care are not covered.
Where do I send my Return/Exchange?
All returns/exchanges should be sent (with the RMA # clearly marked on the exterior of the package) along with a copy of your invoice and a note as to what you’d like to do; return or exchange for a different product.
1930 Air Lane Drive
Nashville, TN 37210
PLEASE NOTE: Returns/exchanges CANNOT be accepted without an RMA#. If you send a return without an RMA#, the package will be automatically rejected so please get your RMA # first by contacting us at (800) 601-8273.
FFL Required For Shipment of Firearms
If you do not have a dealer in mind we can help you find one in your area. If you do have a dealer selected, you must note which FFL will be receiving this item in the Comment box during checkout. Failure to do so could delay your order processing and shipping. If your FFL is not already on file, have them contact sales@Glock-26.com; and include your name and order number on the cover sheet.
Firearms are shipped 2nd Day Air for a flat fee of $40 to your designated FFL. Shipment of firearms to us for gunsmithing must be shipped by the same method.
It is recommended that your package is insured as we are not responsible for loss or damage. contact firstname.lastname@example.org for insurance fee instructions.
Will I get tracking information for my order?
Once your order has shipped, you will receive an email from UPS or USPS with your tracking number. These emails sometimes get caught in spam, so if you don’t receive it, you should check your spam/junk. This is for both domestic and international shipments